Introduction

​Faithwell respects your privacy and is committed to protecting your personal data. This privacy notice explains how we collect, store, and use your personal data when you visit our website (faithwell.co.uk), and informs you of your rights under data protection law, including the General Data Protection Regulation (GDPR).

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Purpose of this Privacy Notice

This notice provides detailed information on how Faithwell collects and processes your personal data through your use of our website (faithwell.co.uk), including when you purchase a product or sign up for our newsletter.

This website is not intended for children under 16, and we do not knowingly collect data relating to children.

 

Controller

Faithwell is operated by Andrew Horler as a sole trader ("Faithwell", "we", "us", or "our"). Andrew Horler is the data controller personally responsible for your personal data and compliance with data protection law.

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Contact Details

• Email: hello@faithwell.co.uk

• Address: Unit 11, Bingswood Industrial Estates, Whaley Bridge, High Peak, SK23 7LY

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns directly first, so please email us initially.

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Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and up-to-date. Please inform us of any changes to your personal data.

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Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy statements. We recommend reviewing their privacy notices upon leaving our website.

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The Data We Collect About You

"Personal data" is information capable of identifying an individual.

We collect, use, store, and transfer the following types of personal data:

• Identity Data: Name, title, username, date of birth, gender.

• Contact Data: Billing and delivery addresses, email address, and phone numbers.

• Financial Data: Payment card details (collected securely via third-party providers).

• Transaction Data: Details about purchases and payments.

• Technical Data: IP address, browser details, device type, and other technical details.

• Profile Data: Purchases, preferences, feedback.

• Usage Data: How you interact with our website and products.

• Marketing and Communications Data: Your marketing preferences.

We may also collect Aggregated Data for statistical or research purposes, which does not directly identify you.

We do not collect special categories of personal data or criminal conviction information.

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How We Collect Your Personal Data

We collect data through:

• Direct interactions: When you register, make a purchase, contact us, or enter competitions.

• Automated technologies: Cookies and similar tracking technologies (refer to our Cookie Policy).

• Third-party sources: Analytics providers (e.g., Google Analytics), payment processors (e.g., Klarna, PayPal), and delivery services.

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How We Use Your Personal Data

We process your personal data in compliance with GDPR, relying on legal bases such as:

• Performance of contract: Fulfilling orders and contracts with you.

• Legitimate Interests: Managing our business effectively and providing a quality service.

• Compliance: Legal and regulatory obligations.

• Consent: Direct marketing communications.

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You can withdraw your consent for marketing communications at any time.

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Marketing

We may send you marketing communications based on your preferences. You can opt out at any time by contacting us at hello@faithwell.co.uk or by adjusting your account preferences.

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Cookies

Our website uses cookies. For more details, please refer to our Cookie Policy.

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Change of Purpose

We use your personal data only for the purposes for which we collected it unless a compatible reason arises, in which case we'll inform you accordingly.

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Disclosures of Your Personal Data

We may share your personal data with:

• IT and system administration providers

• Professional advisers (accountants, lawyers)

• Government authorities (HMRC)

• Payment service providers (e.g., Klarna, PayPal)

• Delivery services (e.g., Evri, Royal Mail)

• Analytics and marketing services (e.g., Google Analytics)

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Third parties are required to process your personal data securely and strictly according to our instructions and data protection law.

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International Transfers

We may transfer your personal data outside the UK/EEA. When we do, we ensure your data remains protected through adequate safeguards or approved mechanisms.

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Data Security

We implement security measures to prevent unauthorised access or disclosure of your personal data. Access is limited to authorised individuals only.

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Data Retention

We retain your personal data only as long as necessary to meet legal, accounting, or reporting obligations. Typically, data is retained for up to six years following the end of our relationship.

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Your Legal Rights

You have rights under data protection laws to:

• Request access to your personal data.

• Request correction of your data.

• Request erasure of your data.

• Object to or restrict processing of your data.

• Request data transfer.

• Withdraw consent at any time.​

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No fee is typically required, but we may charge if requests are repetitive or excessive. We will respond to legitimate requests within one month, although it may take longer in complex situations.

For any data-related requests, please contact us via hello@faithwell.co.uk.